Attending Complaints

Step	Applicant/Client	Office Staff	Duration of Activity	Personnel in Charge
1	Go to the frontline desk & fill up complaint form & affix the signature	Receive the complaint form & log it in the log book	10 mins	Wilfredo A. Cajes Juan G. Sumalinog
2		Inform the assigned personnel in charge about the complaint	3 mins.	Vicmar Cajes and company
3		Proceed to the area of the complainant& conduct inspection of the area	1 hr.	Vicmar Cajes and company
4	Pay Attention	Whatever findings/results of the inspection give thorough /clear explaination to the consumer	30 mins.	Vicmar Cajes and company
5	.	Perform appropriate action on the complaint	2 hrs.	Vicmar Cajes and company
		Total	3 Hours and 43 Minutes